My Message Won’t Send Correctly

My sent messages do not appear correctly

Bitovation Corp only supports sending plain text, as certain characters are rendered differently on different mobile telephones. Any character copied from an outside source can appear incorrectly. If you are copying and pasting from an outside source (such as a Word file), retype it manually, because there can be hidden characters. You can test this by sending the message to your own phone.

Also, handsets render characters differently, so you can try changing your phone settings.

We allow the following characters: a-z, A-Z, 0-9 and these special characters: .,:;!?()~=+-_\/@$#&%

There are four issues that can cause problems:

  1. Bitovation Corp relies on third party systems to deliver messages to and from your Bitovation Corp account. Things like network delays, cell sites, and carrier delays can all contribute to problems with deliveries. Because we use these systems, we cannot make any guarantees on delivery times.
  2. The user’s wireless carrier might have blocked short codes. Learn more about short codes. They can call their carrier and ask them to allow short codes on their account.
  3. Pre-paid phone plans typically do not allow sending to or receiving messages from short codes. Consult your mobile telephone carrier for more information.
  4. The message text may be clipped or not coming in at all.

 

Important: Bitovation Corp does not guarantee delivery or timely delivery. Bitovation Corp is an online application that enables users to store contacts, organize contacts in groups, send and receive SMS, and use keywords on our common-use short code. However, we do not deliver your messages to the handsets. We only deliver your messages to the wireless carriers. You are paying us for the use of our application and sending messages through our gateway to the carriers’ gateways. You are not paying us for the delivery of messages, because we do not own nor operate the carriers’ gateways.

Messages Are Not Going To My Inbox Or Are Delayed

There are four issues that can cause problems:

  1. Bitovation Corp relies on third party systems to deliver messages to and from your Bitovation Corp account. Things like network delays, cell sites, and carrier delays can all contribute to problems with deliveries. Because we use these systems, we cannot make any guarantees on delivery times.
  2. The user’s wireless carrier might have blocked short codes. Learn more about short codes. They can call their carrier and ask them to allow short codes on their account.
  3. Pre-paid phone plans typically do not allow sending to or receiving messages from short codes. Consult your mobile telephone carrier for more information.
  4. The message text may be clipped or not coming in at all.

 

Important: Bitovation Corp does not guarantee delivery or timely delivery. Bitovation Corp is an online application that enables users to store contacts, organize contacts in groups, send and receive SMS, and use keywords on our common-use short code. However, we do not deliver your messages to the handsets. We only deliver your messages to the wireless carriers. You are paying us for the use of our application and sending messages through our gateway to the carriers’ gateways. You are not paying us for the delivery of messages, because we do not own nor operate the carriers’ gateways.

Pasted Text Doesn’t Appear Correctly

Bitovation Corp only supports sending plain text, as certain characters are rendered differently on different mobile telephones. Any character copied from an outside source can appear incorrectly. If you are copying and pasting from an outside source (such as a Word file), retype it manually, because there can be hidden characters. You can test this by sending the message to your own phone.

Also, handsets render characters differently, so you can try changing your phone settings.

We allow the following characters: a-z, A-Z, 0-9 and these special characters: .,:;!?()~=+-_\/@$#&%

Some Characters Display As Boxes

Bitovation Corp only supports sending plain text, as certain characters are rendered differently on different mobile telephones. Any character copied from an outside source can appear incorrectly. If you are copying and pasting from an outside source (such as a Word file), retype it manually, because there can be hidden characters. You can test this by sending the message to your own phone.

Also, handsets render characters differently, so you can try changing your phone settings.

We allow the following characters: a-z, A-Z, 0-9 and these special characters: .,:;!?()~=+-_\/@$#&%

I Opted Out Of My Own Test Text Message…Can You Add My Number Back To The List?

To re-add opted out contacts to a texting campaign, contacts have to text one of your keywords to your short code. If you’ve opted-out yourself, you have to do the same thing.

Wondering what a keyword and short code are? If you’ve seen a sign in a store that says something like, “Text ‘Deals’ to 474747 to receive news updates,” you’ve seen keywords and short codes in action. “Deals” is the keyword and 474747 is the short code.

When you sign up for Bitovation Corp, you will automatically be assigned to a short code. All accounts let you have at least one demo keyword that can be used for your contacts (and you) to opt back in to a texting list. You can find your short code by clicking on My Account or at the top of the Keywords & Textable Numbers page.

Will I Be Charged For Messages Sent To Inactive Or Home Telephone Numbers?

With number portability, there is no way to know what is a home number or what is a mobile number, nor can we determine what is active or inactive without sending first. SMS does not have delivery confirmation so there is no way of knowing if someone actually received or read your text message. This is the limitation on the carrier side and has nothing to do with Ez Texting as we simply use the technology they give us.

If your numbers are opt-in, you will know which ones are home numbers and which ones are active mobile telephone phone numbers.